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Customer Support Hours:
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Need Help? Our Support Team Is Here for You.
Whether you need assistance registering your account, obtaining an eBond, or submitting an eBond to a public agency, the Surety2000 support team is ready to help.
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Assistance with account registration
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Help obtaining eBonds
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Guidance submitting eBonds to public agencies
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Support for contractors
Do surety companies need to register with Surety2000?
Yes. Surety companies register to securely grant and manage Powers of Attorney (POA) for authorized bonding agents.
This ensures that only approved users can execute bonds on your behalf within a controlled, auditable environment.
Your surety company must be licensed to do business in the state where the Power of Attorney will be used, and be listed with AM Best and the U.S. Treasury. A minimum rating of A-VII is required. If you do not meet these requirements contact customer service for assistance.
Do we need to change our existing processes or systems?
No. Surety2000 is designed to work alongside your existing underwriting and approval processes.
You maintain full control over approvals—Surety2000 simply digitizes the execution and delivery of the bond.
Which surety companies use Surety2000?
Surety2000 has worked with all major surety companies across the United States for over 20 years.
Our platform is widely adopted and trusted across the industry.
How are Powers of Attorney (POA) managed?
Surety companies grant POA electronically to authorized agents within Surety2000.
This allows you to control who can execute bonds and ensures authority is applied only to approved users.
Can we revoke or update POA authority?
Yes. POA authority can be updated or revoked at any time.
Changes take effect immediately, giving you real-time control over agent authorization.
Can we limit which agents can issue ebonds?
Yes. You control which agencies and users are granted authority, ensuring execution is restricted to approved parties only.
How does Surety2000 prevent bond fraud?
Surety2000 replaces vulnerable paper processes with a secure, digitally controlled environment.
Each bond includes:
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A unique bond number on every page
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Encrypted digital signatures (PKI)
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A QR code linking to the original bond record
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A complete audit trail of execution activity
This ensures bonds cannot be altered, reused, or forged without detection.
How does Surety2000 protect our risk exposure?
By controlling POA authority, enforcing secure execution, and maintaining a full audit trail, Surety2000 significantly reduces the risk of unauthorized or fraudulent bond issuance.
Can ebonds be independently verified?
Yes. Every bond can be instantly verified through Surety2000 using built-in validation tools.
Can we track ebond activity?
Yes. Surety2000 provides real-time email notifications whenever a bond is executed using your Powers of Attorney and a complete audit trail for every bond, including:
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Who executed the bond
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When it was executed
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Execution details and activity history
This provides full transparency and supports compliance and internal review.
Do we have visibility into agent activity?
Yes. You also have the ability to monitor agent activity, ensuring complete oversight and control over bonds issued under your authority.